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Customer Service
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Customer Service

Please contact Customer Service if you already have a Merchant Account with us.

The following service requests must be submitted in writing; please visit our Support Forms section:

  • Add American Express and/or Discover

  • Change Checking Account

  • eCheck Application (Authorize.Net)

  • Request Alternate Processor (FDC or Vital)

  • GatewayOnly Application (Authorize.Net)

  • Change DBA/Billing Descriptor

  • Change Phone Number

  • Change Mailing Address

  • Request a Refund

  • Request Copy of past Statements

  • Request Explanation of Fees

  • Notice to Terminate Merchant Account

  • Deposit Inquiry Analysis

If you would like to open a new Merchant Account or Payment Gateway, please click here.

To provide you with superior customer service for your existing Merchant Account, please click here, and we will INSTANTLY email you the Toll Free Customer Support number for your current Merchant Account.

For questions regarding your Payment Gateway, please contact the appropriate gateway provider for support:

Authorize.Net
Tel:1-877-447-3938
E-Mail: support@authorize.net

Bluepay
Tel:1-877-685-6271
E-Mail: support@bluepay.onlinedatacorp.com

Plug 'N Pay
Tel:1-800-945-2538
E-Mail:support@plugnpay.com

VeriSign
Tel:1-888-883-9770
E-Mail:support@verisign.com
 

Please contact your Application Support Rep found on your Congratulations page:

  • To find out the status of a recently submitted application.

  • To submit additional documents to our Underwriting Department.

 

Underwriting Support
Tel 877.685.6271  | Fax 877.235.8795

Application Support Hours: 8am - 5pm EST M-F

Please contact Value Added Reseller (VAR) Support if you would like assistance with:

  • Signing up as a VAR

  • Signing up your merchants for processing

  • Residual questions

Support Hours: 8am - 5pm Eastern Time, M-F
Telephone: 1-877-685-6271
E-Mail:varsupport@e-onlinedata.com
 

Please contact our Business Development Department if you:

  • Would like to pursue a business development opportunity with e-onlinedata.

  • Would like information regarding our VAR Program.

  • Are a consultant, call center, or major merchant wishing to submit an RFP

Please send an e-mail with your company name and contact information to bizdev@e-onlinedata.com or call us at 1-888-639-9672.

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