Please contact Customer Service if you already have a Merchant Account with us.
The following service requests must be submitted in writing; please visit our Support Forms section:
Add American Express and/or Discover
Change Checking Account
eCheck Application (Authorize.Net)
Request Alternate Processor (FDC or Vital)
GatewayOnly Application (Authorize.Net)
Change DBA/Billing Descriptor
Change Phone Number
Change Mailing Address
Request a Refund
Request Copy of past Statements
Request Explanation of Fees
Notice to Terminate Merchant Account
Deposit Inquiry Analysis
If you would like to open a new Merchant Account or Payment Gateway, please click here.
To provide you with superior customer service for your existing Merchant Account, please click here, and we will INSTANTLY email you the Toll Free Customer Support number for your current Merchant Account.
For questions regarding your Payment Gateway, please contact the appropriate gateway provider for support:
Plug 'N Pay
Please contact your Application Support Rep found on your Congratulations page:
Tel 877.685.6271 | Fax 877.235.8795
Application Support Hours: 8am - 5pm EST M-F
Please contact Value Added Reseller (VAR) Support if you would like assistance with:
Support Hours: 8am - 5pm Eastern Time, M-F
Please contact our Business Development Department if you:
Would like to pursue a business development opportunity with e-onlinedata.
Would like information regarding our VAR Program.
Are a consultant, call center, or major merchant wishing to submit an RFP
Please send an e-mail with your company name and contact information to firstname.lastname@example.org or call us at 1-888-639-9672.
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