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Customer Service
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e-onlinedata: Support Forms

In order to comply with security / privacy standards, you must submit all requests in writing and fax directly to Support at FAX: 877-292-3520.

Please click the appropriate green button below to download the correct form. Please fully COMPLETE the information on the form and fax back with the required documentation. Thank you very much. We all need to work together to prevent fraud and identity theft.

  • Add American Express and/or Discover

  • Change Checking Account

  • eCheck Application (Authorize.Net)

  • Request Alternate Processor (FDC or Vital)

  • Change DBA

  • Change Phone Number

  • Change Mailing Address

  • Request a Refund

  • Request Copy of past Statements

  • Request Explanation of Fees

  • Notice to Terminate Merchant Account

  • Deposit Inquiry Analysis

You must COMPLETE the appropriate Support Form & submit your request in writing

Add American Express and/or Discover
Allows you to apply for new accounts or add existing AMEX/Discover to your Merchant Account.

  • Please allow 3-5 business days for new AMEX/Discover accounts to be added.

  • Please allow 2 business days to add existing AMEX/Discover accounts to your Merchant Account.

Change Checking Account
Allows you to change the checking account your Visa/MasterCard sales are deposited into by 1) faxing the completed form 2) with a copy of your Driver's License and 3) a Pre-Printed Voided Check for security reasons.

IMPORTANT NOTE: If you do NOT have a "pre-printed" voided check or if the checking account is not listed under the company name (DBA) that your merchant account is under, we will require a letter from your bank on their letterhead listing the name the checking account is under, your account number, and your 9 digit transit routing number. The bank letter must verify they will accept ACH credits and debits for the DBA we have the merchant account listed under, and the letter must be signed and dated by a bank representative for security reasons.

Please allow 2 business days for the update to occur in our system.

eCheck Applications(Authorize.Net eCommerce & Virtual Terminal)
For Authorize.Net clients only, allows you to apply for electronic check acceptance.
NOTE: eCheck is a service of Authorize.Net and underwriting is performed by Authorize.Net.
e-onlinedata is not "quoting" eCheck fees, simply providing a basic understanding of Authorize.Net’s eCheck fee structure.
After applying, Login into your Authorize.Net account to review the status of your application.

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+ $200,000 per month

$0.30

0.50%

$50,000 to $199,999 per month

$0.30

1.00%

$5,000 to $49,999 per month

$0.30

1.50%

$0 to $4,999 per month

$0.30

1.75%

There is a $10.00 Monthly Minimum on eCheck.

Maximum Ticket: $1000, Monthly Limit: $20,000

Standard eCheck Application
Financial Statements, Profit/Loss Balance Sheet etc. Required

Merchant Account Change
Allows you to change your Doing Business as Name, legal name, phone number or mailing and physical address in our system.
Please allow 2 business days for the update to occur in our system.

Additional Owner Officer Change
Allows you to submit information for the additional owner/officer of the business.
Please allow 2 business days for the update to occur in our system.

Request a Refund
Allows you to request a refund if you feel you have been incorrectly billed.
Please allow 5 business days for research and review before refund is ACH’ed.

Request Copy of past Statements
Allows you to request copies of past Visa/MasterCard Statements.
Please allow 2-3 business days for the Statements to be faxed.

Request Explanation of Fees
Allows you to request an analysis and explanation of your Visa/MC and monthly fees.
Please allow 2-3 business days to review your Fees.

Notice to Terminate Merchant Account
Allows you to terminate your Merchant Account pursuant to the Terms of your Merchant Agreement.

You MUST complete the form and fax back with a copy of the “signer’s” Drivers License.
NOTE: Leaving a “Voice Mail” requesting termination does NOT terminate your Merchant Account for security purposes.

Please allow 5 business days for termination to take effect.

  • You are still responsible for fees for the month that you terminate.

  • Upon Termination, you will NOT be able to process any additional transactions.

Deposit Inquiry Analysis
Please allow 5 business days for research and review.

Reseller Documents
Please complete the following W9 and ACH Deposit Form to receive monthly residuals.

  • W9

  • ACH Deposit Form

 

 

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